Social Media Community Manager — Burlington

Overview:

The Social Media Community Manager is the voice of our clients and our agency on social media. Working as part of a team of creatives, PR specialists, brand managers and strategists, the Social Media Community Manager is a researcher and content creator who develops materials for social media channels and measures the impact of social media campaigns for our clients. Reports to the Executive Creative Director.

Primary Responsibilities:
Within a Team:

The Social Media Community Manager adds value by proactively supervising client and agency social media channels – monitoring, responding and publishing compelling content – and by engaging in daily content creation, competitive analysis and identifying innovative social media opportunities to maximize and/or support client outreach and audience engagement. Works under supervision of PR/social media team.

Individual Contributions:
• Content creation - Writing material for social media channels, including blogs, Facebook, and Twitter on a daily basis.
• Social media marketing - Creating, managing and growing our clients’ and agency’s presence through blogs, Twitter, Facebook, and other strategically relevant social platforms.
• Customer relations – Responsible for working with our clients to provide customer support and managing any online feedback.
• Communications strategy – Working with the PR and social media team to develop and implement strategic marketing communications plans.
• Social media measurement - using Google Analytics and other measurement tools to provide reports on metrics, and continually find ways to improve and optimize social media campaigns and communities.
 

Qualifications:

Demonstrated knowledge and experience of social media platforms including, but not limited to, Facebook, Twitter, Wordpress, LinkedIn and multimedia-sharing sites. Individual has a passion for writing while expressing ideas through social media. In addition, he/she should have experience interfacing with Google analytics and the ability to benchmark metrics while providing value-added content to optimize as required.

Education/Experience:

Requires a Bachelor’s degree, or other related field. Experience in community management in-house or at an agency or online marketing firm. Individual should have a general interest in energy/utility and education industries. Public Relations experience is preferred, as well as a willingness to work after hours as required.

To succeed in this position, you must have boundless passion for your craft, great enthusiasm for clients, and energy that will ignite others to be successful. To apply for this position, send a cover letter, resume and salary history to jobs@ksvc.com.

We’ll respond to all qualified candidates.